Blog

Meet the Brand: CitySwift

We catch up with Caroline Lawless from CitySwift to find out more about their brand and exhibiting at Euro Bus Expo, on stand 210

Tell us a bit about your company?

Bus networks of all sizes use CitySwift’s Performance Optimisation Platform to solve problems with data. Operators and transport authorities use CitySwift’s insights, recommendations, and predictions to deliver efficient, reliable, and in-demand services.

By ingesting vehicle location, ticketing, and schedule data, CitySwift builds an accurate picture of the network. This data is cleaned and enriched by CitySwift’s AI engine to ensure high-quality insights.

CitySwift’s analysis is delivered across two key areas of the platform:

• Business intelligence: 50+ KPIs covering punctuality, efficiency, and demand, plus a range of dashboards for root-cause analysis (driver performance, vehicle block performance, congestion and speeds, passenger movements and delays).
• Recommendations and predictions: Validate schedules and retrieve suggested runtime improvements, with the ability to test different scenarios and assess the impact on performance and resource. Receive customised recommendations on what to optimise for quick wins across the network.

Innovative transport providers including National Express, Go-Ahead Group, Metroline, and Transport for Greater Manchester power punctuality, reliability, efficiency and passenger satisfaction with CitySwift.

Tell us about your latest product(s), service(s), promotions or launches visitors can hope to see on your stand?

We have three exciting new product features that visitors can see in action at CitySwift’s stand:

• CitySwift Spotlight is an intelligent, personalised recommendation engine for high performing bus networks. Developed in collaboration with our innovation partner, National Express West Midlands, Spotlight automatically pinpoints and prioritises the best routes to optimise, tailored to your network’s unique needs. Empower stakeholders to spot quick wins, prioritise effectively, benchmark opportunities, and showcase the predicted impact of potential changes.
• CitySwift Simulations allows users to understand and compare the performance vs resource tradeoffs of different runtime scenarios. Equipped with these predictions, users can confidently and quickly make changes that maximise assets and passenger experience – within the constraints of the bus network.
• CitySwift’s Speed Map Dashboard highlights areas of congestion and bus stop usage. Operators and authorities can use this dashboard to understand what areas may benefit from schedule changes, bus lanes, waiting facility upgrades, or traffic signal updates. Time periods can be compared to highlight changes, improvements and quality decline over time across passenger usage, speeds, punctuality, and passenger delays.

Why is exhibiting at Euro Bus Expo 2024 an unmissable opportunity for you?

Euro Bus Expo 2024 is a flagship event for all of our team. It’s a great opportunity for us to connect with customers, network with other industry insiders and experts, and keep up to date on all the latest bus industry trends. We’re excited to be hosting Customer Happy Hours at Stand 210 from 4pm to 5pm on Tuesday 12th and Wednesday 13th November. Stop by to say hello to our team, chat with our customers, and learn more about how CitySwift is powering over 1.3 billion passenger journeys annually for the world's most innovative bus networks.

by Roberto Deighton-Gonzales

Meet the Brand: Metric Tristarinc

We catch up with Pratheek Chappanda from Metric Tristarinc to find out more about their brand and exhibiting at Euro Bus Expo, on stand 236

Tell us a bit about your company?

Metric Tristarinc is a leading provider of ticketing software and hardware solutions, specializing in the public transportation sector, with a strong focus on bus networks. Our innovative software covers a wide range of essential services, including ticketing solutions, real-time tracking, fleet management, and detailed reports for both passengers and drivers. This comprehensive system enhances operational efficiency and improves the overall passenger experience.

As part of the international Tri Star Group, Metric Tristarinc benefits from being part of a global network of specialists. Tri Star Group, headquartered in China, is renowned for its expertise in manufacturing advanced and innovative hardware. Other companies in the group, such as Krauth Technology in Germany, specialize in producing advanced ticketing and payment terminals, while Metric Group focuses on developing comprehensive solutions for parking and electric vehicle charging services. This collective expertise strengthens our ability to deliver innovative, reliable, and scalable solutions tailored to the public transport sector. Together, these companies contribute to a comprehensive portfolio of transportation services, including advancements in Mobility as a Service (MaaS). By leveraging the combined expertise of the entire group, we are able to offer elite solutions that enhance the integration of various transport modes, improving seamless travel experiences and operational efficiency.

Presently, Metric Tristarinc is expanding its services to offer onboard fleet management, including passenger counting devices and internal LED panels for displaying journey information. All of these systems will be connected using the ITxPT protocol, ensuring interoperability and streamlined communication across different systems, allowing for more efficient and integrated fleet operations.

With over a decade of experience and a commitment to innovation, we are dedicated to providing exceptional service and support to our clients, helping them meet the evolving demands of the public transportation industry.

Tell us about your latest product(s), service(s), promotions or launches visitors can hope to see on your stand?

We have included a significant upgrade in our integration with the ITxPT protocol. This upgrade enables seamless connectivity between all onboard ancillary devices, allowing for smoother and more efficient fleet management. The integration enhances interoperability, streamlining communication between systems like passenger counters, ticketing devices, and onboard displays, ultimately improving operational efficiency and passenger experiences.

We are also excited to showcase our new Vehicle Inspection Application, designed to digitize and streamline the inspection process. This application helps operators manage inspections, repairs, and maintenance directly from the back office, simplifying the entire workflow and reducing paperwork. By enabling real-time tracking of inspection statuses and maintenance schedules, operators can ensure vehicles are safe and in optimal condition, while reducing downtime. The inspection criteria follows the DVSA compliance and can be customized based on the client's requirements.

In addition, we've made significant upgrades to our back office system, introducing enhanced features for driver management. These upgrades include improved roster management, tracking driver performance, and optimizing daily operations based on KPIs. Our new dashboard provides operators and drivers with a clear overview of key metrics, helping them maintain and improve service quality while keeping operations aligned with set goals.

We invite visitors to explore these solutions first-hand and discover how our latest technologies can benefit their transportation networks.

Why is exhibiting at Euro Bus Expo 2024 an unmissable opportunity for you?

Metric Tristarinc has seen a strong growth of clients in Ireland, where operators use our services across both rural and urban destinations. As we focus on our new target of expanding our offerings through various new integrations, we as a group believe that Euro Bus Expo 2024 provides the ideal platform to showcase our brand with our latest innovations to a wider audience across the UK and Europe.

Our participation highlights the collective expertise of the Tri Star Group, including our partners Krauth Technology, known for advanced hardware and software ticketing solutions, and Metric Group - specialists in parking and electric vehicle charging systems. Together, along with the leadership of Tri Star Inc. (TSI) in manufacturing and technology, we will focus on Mobility-as-a-Service (MaaS) as our theme in this exhibition, with an emphasis on pleasant and efficient transit experiences that benefit both operators and passengers.

The exhibition offers us a unique opportunity to engage with bus and coach professionals - to understand their challenges and learn from their success stories. This exchange of insights will be invaluable as we aim to refine our solutions and address the evolving needs of the industry. We look forward to connecting with industry leaders, operators and potential partners and showcasing how our comprehensive portfolio can enhance fleet management, ticketing, transit and integrated services.

by Roberto Deighton-Gonzales