Meet the brand: ShuttleID
We catch up with Emma Bell from ShuttleID to find out more about the ShuttleID brand and its presence at Euro Bus Expo, on stand A48.
Tell us a bit about your company:
ShuttleID founder, Chris Bell, has worked alongside transport operators over the past 16 years. On this journey, Chris discovered operators were in real need of an affordable solution to help them manage home-to-school transport. Ticketing systems were too complex and too costly to justify running only twice per day, 190 days per year.
In 2019, Chris launched ShuttleID. Using portable hardware, costing a fraction of modern ticketing machines, in the first week of operation ShuttleID solved a £10,000 ticket fraud problem for an operator.
The platform offers two main packages. The Complete Package helps operators sell tickets and passes online, paid by card or direct debit, delivered instantly to customers. For operators who don’t need an ecommerce facility, they can issue passes instantly with our Simple Package. Passes can be used conveniently on the passengers phone or printed out.
During 2020, the global pandemic posed challenges within the bus and coach industry. ShuttleID gave operators critical tools to manage their school services safely and efficiently; going cashless, contact tracing reports, SMS service alerts and more. ShuttleID expanded and onboarded operators across England, Wales and Northern Ireland.
In 2021, ShuttleID launched its innovative Bus Open Data package, helping operators save huge expenses otherwise required for compliance with publishing vehicle location data. With growth showing no signs of slowing, Chris was joined by wife Emma to help manage the business.
Launching the LIVE add-on earlier this year, ShuttleID enabled live vehicle tracking for passengers and real time boarding data for management. This means operators can now offer the best technology to their clients at an affordable price whilst still retaining full control over the commercial relationship.
The ShuttleID platform continues to evolve, listening to feedback from over five million annual passenger trips and the 50+ operators we now work with.
Tell us about your latest products, services, promotions or launches that visitors can hope to see on your stand:
Over the past year we have added a lot of new features to the ShuttleID platform and launched our new driver app. The app offers live vehicle tracking and real-time ticket scanning data, all within a single system. Passengers and parents can see the exact location of their vehicle, conveniently accessed directly from the mobile ticket on their phone.
Our recent Simple Pass add-on now allows operators to both sell and issue passes from the same account, which is perfect for commercial routes that have a mix of both paying and entitled travellers.
ShuttleID has a number of big product launches planned close to Euro Bus Expo 2022 and attendees will not want to miss out on what we have to offer. If you operate either a school bus service or a work service, make sure you visit ShuttleID at stand A48.
Why is exhibiting at Euro Bus Expo 2022 an unmissable opportunity for you?
Our business started just before the pandemic and we have not had the opportunity to meet many of our customers and industry contacts face-to-face.
Operators in the industry may have heard our name over the past couple of years but still don’t know who we are or what we’re about. This is a great opportunity for us to show them first hand exactly how we can help.
With a number of product launches happening in the run up to Euro Bus Expo 2022 this will also be the first opportunity for many operators to see and hear about all the new and exciting developments we can now offer.
With Euro Bus Expo 2022 being one of the first major industry events held since the pandemic started, we are excited to be a part of something we feel is unmissable.
Meet the brand: NotLost
We catch up with Josh McCarthy from NotLost to find out about the brand and its presence at Euro Bus Expo, on stand T30.
Tell us a bit about your company:
We set out on the NotLost journey 5 years ago with a vision to disrupt an everyday issue, to improve the lives of diligent staff members and anxious customers and to improve sustainability.
Every year 8 billion items of customer property are lost globally, the majority of which are left in modes of transport. Staff rely on manual tools and poor processes to manage lost items, customer enquiries and the hassle of returning items.
At the same time, Customers get poorly served, with slow (or no!) responses to their enquiries about their lost possessions; leaving them frustrated and with a bad impression of the Brand.
In parallel, these inefficient processes mean that items are being replaced needlessly, or disposed of inappropriately, with the consequent impact on the environment.
During the lifetime of NotLost, and heightened post COVID, we have seen an accelerated flight to digital solutions as a response to cost and staffing pressures, and in line with customer expectations of a modern, mobile-first experience in all their daily interactions.
We have proven solutions in multiple sectors and territories but our modern technology stack and agile approach to problem solving has delivered a purpose-built; easy to use and highly configurable solution that can cater for complex multi-location networks.
Our proudest moment to date was the securing of the Transport for London (“TfL”) contract where we are providing a lost property solution to service our capital city across all modes of transport; including all of London’s bus operations.
We look forward to continuing our journey to help reunite passengers worldwide with their lost possessions!
Tell us about your latest products, services, promotions or launches that visitors can hope to see on your stand:
We’re here and ready to show you the power of our solution and we’d love to talk to you about the work we’re doing with TfL across London, which will support all the bus operations in our Capital.
The NotLost system is able to work across multiple depots and locations allowing items to be registered once into a single system; items can then be tracked as they move between locations. Our database structure allows access from multiple locations, or from a central contact centre, enabling the fast handling of enquiries.
The NotLost platform uses image recognition, AI tech and bespoke NLP, including an algorithmic matching engine so staff don't have to spend time comparing lost and found.
It also employs a webform to capture passenger enquiries, which can be tailored to each client’s use case and easily integrated into their digital architecture; offering a consistent customer experience.
Our customer self-service portal allows for messaging about their claim, validation steps, and the ability to select and pay for return options.
We are proud to be ISO 27001:2013 and cyber essentials certified and we can be found on the Government’s G-Cloud supplier list.
Ultimately the NotLost software is able to support Europe’s bus operators in reducing staff time dealing with lost property by up to 80%; in improving passenger experience and in the generation of positive customer feedback and reviews; and our postal returns solution provides a possible revenue generator.
Why is exhibiting at Euro Bus Expo 2022 an unmissable opportunity for you?
Over the past 5 years we have developed an industry leading solution for lost property management in the transport sector. Working with existing transport clients that include TfL, Go-Ahead, Bolt and Freenow.
With passenger numbers across the range of transportation modes back to near pre-COVID levels, now is an excellent time to refine your ‘non-core’ services and fix an area that can really make a difference.
We have been excited to attend the Euro Bus Expo since we signed up for the 2020 edition that never was and the NotLost team is excited to get back out on the road and meet you face to face to discuss upgrading and improving your lost property processes.
Meet the brand: eVersum mobility solutions GmbH
We catch up with Jasna Malec from eVersum mobility solutions GmbH to find out more about the brand and its presence at Euro Bus Expo, on stand H70.
Tell us a bit about your company:
With electric city buses and related infrastructure at the core of the modern public transport eco-system, eVersum designs, develops and builds the most consequently engineered products and solutions thereof. As OEM of electric city buses and complementary vehicles and provider of the surrounding eco-system, eVersum builds up on the years of expertise that its founders and the multi-national core team contribute. Founded in 2016, the company has developed a portfolio of electric mid-range passenger transportation solutions and emerged as well-known engineering partner of the commercial vehicle industry. In 2020, eVersum successfully launched the production of the all-electric eTrain, a modular on-road-train solution for various touristic applications. Meanwhile, the pre-series production of the so-called eShuttle, an all-electric short-haul passenger shuttle was initiated as well. With its headquarters in Austria, engineering and manufacturing locations in Austria and Slovenia, eVersum is a truly European contributor to the transformation in public transport and a greener planet.
Tell us about your latest products, services, promotions or launches that visitors can hope to see on your stand:
Our latest product is the so-called eShuttle. Inner-city and last-mile operation as well as passenger transport on airports belong to the operational spectrum of the eShuttle. Cost-efficient electric and environmentally friendly transport for up to 60 people allow multipurpose usage of the vehicle. Fast charging within minutes allows the optimization of the battery pack size. The eShuttle is homologated for on-road and public transport applications (M3) and is capable of climbing slopes of up to 25%. Low noise and zero emission. The steel structure of the vehicle is self-supporting and integrates the drive motor(s) in the rear segment of the vehicle chassis. In order to optimize the center of gravity and the driving performance, as well as safety, the battery packs are positioned in the vehicle floor. The body of the vehicle is built in a modular manner and based on carry-over parts, which reduces spare parts complexity. The fully walkthrough low floor permits maximum flexibility when it comes to the seat layout. In terms of exterior as well as interior design, eVersum sets new standards. A lot of light inside the vehicle, an optional panorama roof, high-quality vinyl floors in various surface optics and a custom-designed dashboard embedding the driver’s working place, distinguish eVersum’s eShuttle clearly from competitors. Audio-visual passenger information systems, cash register or payment collection systems and other functional systems can be integrated in the vehicle according to customer demands. A wheelchair ramp (manual or automatic) integrated in the vehicle floor can be offered as well. The mirror-replacement system (Orlaco Stoneridge) increases road safety in all weather conditions and helps reduce accidents.
Why is exhibiting at Euro Bus Expo 2022 an unmissable opportunity for you?
Commercial vehicles are our passion, a greener planet our mission - eVersum is addressing the needs and restrictions arising from public transport operation in rural areas with the development of the so-called eShuttle, an electric shuttle bus with a passenger capacity of up to 60 people, technically concepted and cost-optimized for the very purpose. eShuttle is the consequent realization of a 21st century electric vehicle, that allows to perform comfortable passenger transport in sparsely populated regions and villages at the right kind of cost. In the light of that, Euro Bus Expo 2022 is an opportunity for us to reconnect with all the players in the industry and proudly share with you our new product.