We catch up with Josh McCarthy from NotLost to find out about the brand and its presence at Euro Bus Expo, on stand T30.

Tell us a bit about your company:

We set out on the NotLost journey 5 years ago with a vision to disrupt an everyday issue, to improve the lives of diligent staff members and anxious customers and to improve sustainability.

Every year 8 billion items of customer property are lost globally, the majority of which are left in modes of transport. Staff rely on manual tools and poor processes to manage lost items, customer enquiries and the hassle of returning items.

At the same time, Customers get poorly served, with slow (or no!) responses to their enquiries about their lost possessions; leaving them frustrated and with a bad impression of the Brand.

In parallel, these inefficient processes mean that items are being replaced needlessly, or disposed of inappropriately, with the consequent impact on the environment.

During the lifetime of NotLost, and heightened post COVID, we have seen an accelerated flight to digital solutions as a response to cost and staffing pressures, and in line with customer expectations of a modern, mobile-first experience in all their daily interactions.

We have proven solutions in multiple sectors and territories but our modern technology stack and agile approach to problem solving has delivered a purpose-built; easy to use and highly configurable solution that can cater for complex multi-location networks.

Our proudest moment to date was the securing of the Transport for London (“TfL”) contract where we are providing a lost property solution to service our capital city across all modes of transport; including all of London’s bus operations.

We look forward to continuing our journey to help reunite passengers worldwide with their lost possessions!

Tell us about your latest products, services, promotions or launches that visitors can hope to see on your stand:

We’re here and ready to show you the power of our solution and we’d love to talk to you about the work we’re doing with TfL across London, which will support all the bus operations in our Capital.

The NotLost system is able to work across multiple depots and locations allowing items to be registered once into a single system; items can then be tracked as they move between locations. Our database structure allows access from multiple locations, or from a central contact centre, enabling the fast handling of enquiries.

The NotLost platform uses image recognition, AI tech and bespoke NLP, including an algorithmic matching engine so staff don’t have to spend time comparing lost and found.

It also employs a webform to capture passenger enquiries, which can be tailored to each client’s use case and easily integrated into their digital architecture; offering a consistent customer experience.

Our customer self-service portal allows for messaging about their claim, validation steps, and the ability to select and pay for return options.

We are proud to be ISO 27001:2013 and cyber essentials certified and we can be found on the Government’s G-Cloud supplier list.

Ultimately the NotLost software is able to support Europe’s bus operators in reducing staff time dealing with lost property by up to 80%; in improving passenger experience and in the generation of positive customer feedback and reviews; and our postal returns solution provides a possible revenue generator.

Why is exhibiting at Euro Bus Expo 2022 an unmissable opportunity for you?

Over the past 5 years we have developed an industry leading solution for lost property management in the transport sector. Working with existing transport clients that include TfL, Go-Ahead, Bolt and Freenow.

With passenger numbers across the range of transportation modes back to near pre-COVID levels, now is an excellent time to refine your ‘non-core’ services and fix an area that can really make a difference.

We have been excited to attend the Euro Bus Expo since we signed up for the 2020 edition that never was and the NotLost team is excited to get back out on the road and meet you face to face to discuss upgrading and improving your lost property processes.