What are the key themes you’ll be covering in your ‘The knowledge hub: Providing efficiency, improving accuracy and winning more work’ presentation? 

We’ll share key learnings from our knowledge management journey, including the importance of resourcing, engaging stakeholders from the start and building flexibility into the digital solution.  We’ll share our successes and what opportunities our hard work has already created.  

Bidding is faced paced and high-pressured.  But it’s also exhilarating to discover a gem of information and see the fruits of your efforts rewarded with win.  A key theme will be how we have reduced the pressure and improved the reward. 

Can you share a bit about your background and career? What unique insights or perspectives do you bring to this topic? 

I worked in construction for 6 years before joining Willmott Dixons newly formed National Bid Centre– and immediately raced up a steep work winning learning curve!  Being naturally curious (nosey!) I jumped at the chance of discovering knowledge as a living.  As Head of Knowledge, I am now responsible for driving business-wide efficient and high quality knowledge management. I have been on our journey since it began, whilst succeeding in the bidding pressure-cooker, which gives me a unique real-world perspective! 

What key takeaways or actionable points do you hope attendees will take away from your session?  

In sharing my own experience, I would love attendees to take away information about pitfalls to avoid, good practice to replicate and practical advice about how to start, manage and evolve digital knowledge management within their own organisations.  Specifically, attendees will hear about how our approach has transformed the bidding process and how investing in a digital solution, with a dedicated management team, is delivering efficiency, quality and wellbeing benefits.  

In your opinion, what are the key trends shaping the built environment? 

What started as buzzwords like Net Zero Carbon have become realities, delivering incredible results that genuinely contribute to improving the future for our children. I like to think that the momentum gained by seeing these long-held ambitions deliver tangible results is pushing the industry further and further.  And of course, AI – in a managed environment, with sufficient safeguards, it has the potential to drive innovation and productivity – but there are risks and I’m watching how it evolves with interest. 

Hayley Coe is Head of Knowledge at Willmott Dixon. Her ‘The knowledge hub: Providing efficiency, improving accuracy and winning more work‘ session will be co-hosted with Adam Spry, Director of Tribus Digital. It will take place on day two of Digital Construction Week (6 June) at 10:30 am – 11:00 am on the Transformation Hub.