Spent £30,000 and not a lead in sight
- Why current lead generation doesn't work and what needs to be done to correct it
- Where lead-gen organisations are ripping them off
- What is the best approach
Unlocking business efficiency through generative AI
Are you curious about how to supercharge your organisations' digital transformation through Gen AI?
We invite you on a journey that unfolds our purpose and underscores the pivotal role of a people or customer-centric approach. Together, we'll navigate into the future, exploring the evolving world and how the concept of Total Experience is reshaping our work dynamics. This transformation will be examined through four lenses: human, organisation, ecosystem, and planet.
Reflect on the wealth of information at our disposal about our teams, customers, and suppliers. Envision the profound impact of personalising our responses—the language we use, how we communicate, and the way we initiate meetings. Furthermore, imagine the ability to predict potential challenges and proactively address them before they become blockers, or a world where AIOps powers business facing technology and not just IT.
Join us to understand how you can embrace the digital change and discern what’s needed for your organisation to embark on your journey into incidents, operations and intelligent automation
PANEL - Diversity in our workplace
In this engaging chat, we'll dive into the current state of diversity in our workplaces. We'll explore the key factors that help build a strong, diverse workforce and highlight why this is more crucial now than ever. Join us as a panel of industry leaders share their personal experiences and leave us with practical, insightful takeaways that we can apply in our own spaces.
MSP Valuations & the importance of Management Accounts
An overview of valuation methods for MSPs including examples and the implication of attributes of the business on deal process and profile. This session explores the connection between management accounts, chart of accounts structure, the importance on valuations and completing a sale from establishing and maintaining a mature approach to MSP financial management, years ahead of an exit.
How to build a marketing engine for your MSP
Mark speaks to dozens of MSPs around the world each month. The majority have built their businesses entirely on referrals.As he will explain, relying on solely on referral marketing is not a sustainable way of growing a business.
In this session, Mark will give you the instruction manual on how to build a marketing engine for your MSP business.
You’ll walk away with a ton of notes, but he will only let you into the session if you promise to take action when you get back to the office ...
Unlocking Business Growth in 2024
Join us for a fast-paced session as Greg Jones, Vice President of Business Development in EMEA for Kaseya will give an update and overview of the everchanging & evolving MSP landscape! He will also be highlighting what MSPs should be focusing on for growth in 2024 and how the evolving threat landscape is helping MSPs grow monthly recurring revenue.
Selling Cyber Security: What's the Secret Sauce?
Security can be complicated, especially when educating your clients and encouraging them to invest in an effective program. In this session, we will remove the buzzwords and the complexity of building a profitable and process driven package, whilst drilling down into typical client pain points, buying triggers and how to protect your business as the MSP.
We will use feedback from MSPs who have tried, tested and succeeded in selling to clients of different sizes, and focus how objections can be overcome, processes can be finessed, and margins increased whilst controlling your burden rate in a completely vendor neutral session.
Why services-orientated monitoring is the future
If the customer is at the heart of everything we do, then we need to build IT monitoring around what we're 'delivering' to them. This means working more closely with the IT admins monitoring the infrastructure that business-critical services rely on.
With continuous transformation of IT and the complexity of infrastructures increasing, it's harder than ever to keep an overview, and all too often we run into organisational silos than prevent us from connecting the dots.
So, what if we took a service-orientated approach to support ITSMs and end-users...would it help?
Revolutionising services with Gen-AI: Practical steps for turning on exceptional employee experience
With the ever-changing landscape of emerging technologies and rising employee expectations, how do you balance continuously elevating service experiences along with optimizing costs and future-proofing?
As IT teams across the globe are tasked with the challenge of doing more with less, GenAI has emerged as the undeniable force multiplier - but not without its share of skepticism and concerns. Join Freshworks to delve deeper into GenAI’s potential, misconceptions, and the strategic vision required to build higher performing teams.
AI in ITSM/ITAM: Dispelling hype and unlocking real value
AI shapes industries and workflows these days. But is its full potential utilized in ITSM? Or are we mistaking automation for AI? Join us to delve into AI and ITSM:• The Real Deal vs. Marketing Hype: The true potential of AI in ITSM, separating genuine benefits from mere functionalities.
• AI in the Cloud: Examining how AI integration impacts the ongoing shift of ITSM to the cloud.
• On-Premise Revival: Addressing concerns surrounding AI in ITSM and evaluating the potential shift back to on-premise.
• AI as a Competitive Edge: Recognizing AI not as a marketing buzzword but as a strategic advantage.