With the demands on IT infrastructure getting exponentially more complex, it’s never been more important for IT professionals to adapt to the latest tools, technology and trends in the industry. And there’s no shortage of innovations and insights at this year’s SITS – The Service Desk & IT Support Show, which has now opened visitor registration for 2017.
Returning to Olympia, London, on 7-8 June, the two-day show will feature 80 leading specialist vendors, integrators, consultancies and service providers, demonstrating top quality IT solutions – from self-service IT portals and live chat software to transformational service management tools. 3,500 visitors, including CIOs, IT directors, service desk managers, and senior IT decision-makers are expected to attend.
Big names returning to SITS include Hornbill, TeamUltra, Cherwell Software, Webroot, ServiceNow, Atlassian, Alemba, Axios Systems, Marval Software, Freshdesk, TOPdesk UK, and Bomgar. Whilst new additions for 2017 include Comaround, SN Developer, Printer Logic, Everbridge, Soliloquy, and Moogsoft.
“SITS is valuable to me because of the conversations I have with the exhibitors who, for the most part, drive this industry forward. The only way we are going to be able to continue to face the challenges in IT service and support, is with the vendors driving through new technology innovations,” says Ollie O’Donoghue, SITS speaker and head of research and insight at Service Desk Institute.
The future of the service desk
As well as innovative products, SITS’s free conference programme will deliver exclusive insights from over 55 industry thought-leaders, helping to evolve, improve, and re-define the way today’s IT professionals operate their service desks for the future. Hot topics on the agenda are expected to include: DevOps, ITIL, security, skill-sets, CMDB, BRM, SIAM, cloud, digital transformations, instant chat, and customer service.
Looking ahead, Ben Moss, VP professional services at Alemba says: “I believe disruptive trends, such as advances in mobile technologies and Cloud Computing, will continue to shake up the industry in 2017. An increased demand for consumerisation of IT services means that customer expectations are rapidly changing, and service desk professionals need to continue to raise the standards of service delivery.
“The term ‘automation’ is used a lot, and while the efficiency (economic) benefits are clear, I think the real challenge is navigating through the human/process (cultural) challenges of automation: entitlement, risk, governance, compliance and budgeting, for example,” he says.
IT professionals “need to leverage automation wherever possible,” adds Jarod Greene, vice president of product marketing at Cherwell Software.
“Lean methodologies help teams identify areas of waste and redundancy, and by applying automation to those areas, teams can improve outcomes. The orchestration of processes should extend outside of your ITSM tool set, using other IT operations and line of business solutions to speed up service support and delivery.”
For exhibitors like Alemba and Cherwell Software, SITS offers the perfect forum to share the latest developments and challenges with all the key players in the industry.
“SITS provides face-to-face engagement with hundreds of service desk and IT support professionals, who come from different industries. The opportunity to understand what IT and business challenges they face is an incredible opportunity to think through ways that people, processes and technology can help solve the most pressing issues in IT,” says Greene.
ITSMF UK Professional Service Management Awards
The relaunched ITSMF UK Awards – newly named the Professional Service Management Awards, takes place away from the ITSMF’s annual conference for the first time this year. They’ll now be held at the Landmark Hotel on the 7 June, coinciding with the first day of SITS. This annual awards programme recognises the brightest and best from the world of IT service management, and has been revamped for its 25th anniversary. The 11 awards also include new categories focused on DevOps, SIAM and BRM.
SITS group event director David Maguire says: “We are delighted that the ITSMF will be holding their Professional Service Management Awards after the first day of SITS. The coinciding of the events will create a great opportunity for IT professionals and vendors to continue networking and celebrate the achievements of the wider ITSM community, which are so richly deserved.”
This year’s award categories include:
– Digital Transformation Project of the Year
– Young ITSM Professional of the Year
– Service Innovation of the Year
– Ashley Hanna Contributor of the Year
– Service Management Team of the Year
– Thought Leadership Award
– Training Provider of the Year
– Business Relationship Manager of the Year
– Service Integration (SIAM) Project of the Year
– Paul Rappaport Award for Outstanding Contribution to ITSM.
– DevOps Implementation award
For more details, please visit www.itsmf.co.uk/psma17
Free registration now open
“SITS is the best event to connect with and talk to industry experts, which is crucial for my business, and the one place in the industry where you can predict everyone will be,” says David Backham, CEO and founder of Soliloquay.
“Over the years, it’s just got better. Anything relevant you need to know about the service desk industry is always covered here,” says Karen Tay, head of systems: IT service delivery at The Big Lottery Fund.
For further information and to register, please visit www.servicedeskshow.com, and quote priority code SITS007 (direct link: www.eventdata.co.uk/VISITOR/SITS17.aspx?TrackingCode=SITS007).
SITS17 attendees also benefit from free access to Infosecurity Europe 2017, co-located at Olympia.
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Media enquiries & press pass requests to:
Please apply for press accreditation via this link: www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT67Press
Sharna Waid, PR Executive
t: +44 (0)1273 645144
e: [email protected]
Twitter: www.twitter.com/DiversifiedUK
Website: www.divcom.co.uk
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: [email protected]
Event enquiries:
David Maguire, Event Director
t: +44 (0)1273 645127
e: [email protected]
Twitter: www.twitter.com/SITS_UK
Website: www.servicedeskshow.com
Exhibitor enquiries:
Alice Fulton, Sales Manager
t: +44 (0) 1273 645138
e: [email protected]
Twitter: www.twitter.com/SITSalice
Notes:
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