Why services-orientated monitoring is the future

If the customer is at the heart of everything we do, then we need to build IT monitoring around what we’re ‘delivering’ to them. This means working more closely with the IT admins monitoring the infrastructure that business-critical services rely on.

With continuous transformation of IT and the complexity of infrastructures increasing, it’s harder than ever to keep an overview, and all too often we run into organisational silos than prevent us from connecting the dots.

So, what if we took a service-orientated approach to support ITSMs and end-users…would it help?