Transforming to a zero touch service desk

Employee needs are changing: the traditional “one size fits all” Service Desk can be expensive and is not necessarily leading to the outcomes they need or want. A “Zero Touch Service Desk”, designed to utilise a number of best practices to provide the service employees both need and want, could be the answer! During this session, Neville will explain how combining multi-faceted support, proactive management, AI and data-driven management can lead to the right outcomes for the organisation, the employees and service providers: Less Disruption and Faster Resolution Times = Improved Productivity and Reduced Cost of Support!