The service management evolution model: Is it worth chasing ITSM maturity today?

IT leaders often turn to maturity models and frameworks to help scale ITSM. While this reliance on maturity models might have worked in the past, it’s time to introspect their relevance in this decade. When fast-paced tech breakthroughs and shifting economic realities dominate, a definitive destination as described by maturity models ceases to exist.
A multidimensional alternative—the service management evolution model—that contextualizes IT strategies to individual organizations and their goals is the right alternative. This model also establishes how innovation is an ongoing journey rather than a specific destination that’s revised annually.