Revolutionising telecom: Vodafone and BMC’s AI-powered service management transformation

Explore how Vodafone, a telecommunications powerhouse, partnered with BMC Software to unleash the potential of AI in service management. Witness their transition from reactive problem management to proactive reliability across 15 markets and functions spanning three continents. Through AI-driven simplification of work practices, Vodafone achieved a remarkable 70% reduction in planned changes contributing to major incidents. Dive into their transformative journey and learn how Vodafone continues to innovate, working with BMC to evaluate AIOps integration redefine Service Operations architecture, and deepen AI integration throughout the operational stack. Don’t miss this glimpse into the future of telecom service management.