Reduce your carbon footprint with smarter and sustainable ESM!

Driven by climate change and mandatory regulatory requirements, the environmental aspect of ESG (Environment, Social, Governance) gets board level attention. IT Operations processes and tools are considered to be key in achieving climate ambitions. Your organization’s Enterprise Service Management (ESM) practices need to apply sustainable processes and gain insight into the carbon footprint of your ICT in order to manage and accomplish the climate ambitions.
Embedded generative Artificial Intelligence (AI)and Intelligent Automation (IA) have become a central element and a determining factor in the design and processing of services. Besides elevating the user experience and increasing the efficiency of service desk staff, AI and IA provide you better insights to enhance ESM and your sustainability objectives.