How to leverage generative AI to improve knowledge management

You’re undoubtedly exploring Generative AI use cases and looking to leverage its potential to overhaul user interfaces and enhance your product offerings. Conversational AI is an obvious use case, providing Digital Workers with all the knowledge, services & automation they need to perform optimally (and dramatically reduce support costs). But how good is your data and knowledge? Want the ChatGPT experience but don’t have the knowledge to support it?
In this session, you will learn how to build a knowledge-sharing culture in your organisation that finally addresses the shortcomings of Knowledge Management and feeds your Generative AI initiatives. Research shows us that agent-handled ITSM tickets are 90% more costly than employee self-service. We will share what you can do to realise the cost and productivity gains of knowledge-driven self-service.