Generative AI in ITSM: Exploring benefits and mitigating risks

In November 2022, the world made a complete U-turn on AI, and now it feels like every business on the planet is investing in generative AI to streamline operations. But, are we racing into it blindly? How can we integrate it safely, and what’s the best approach to harness its potential in ITSM? In this session, we will take you through a live demonstration of how to harness generative AI in the TOPdesk environment. We will explore the perks and pitfalls of implementing generative AI, providing insights into what to expect, how to ensure a secure implementation, and most importantly – how to avoid the risk of automating the wrong tasks.