From service desk to customer value: service management value streams

ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organization-wide valie streams, never in isolation. How to identify, analyse and improve service value streams? How do ITSM tools support value stream mapping and management? How to ensure effective coordination of multiple practices in a value stream? Roman will share the latest ITIL recommendations and answer your questions.