Driving IT with experience data: From a framework to reality

Increasing employee happiness and productivity is now imperative for most IT organizations. But do you know how end-users experience IT and services? And are you improving IT in the right areas? GEA can and does. Experience data gives it a different perspective, with more informed decision-making that focuses on “what matters most” to employees and business outcomes. GEA wants to share its journey to becoming an end-user-focused organization, including the lessons learned. Please join this practical session with Shaun Brown of GEA and Sami Kallio of HappySignals to learn how IT experience data and insights improve decision-making and business results.