Autonomous enterprise service management

In a tight labor market, enterprises can still grow by leveraging AI and automating activities that used to be executed by humans. But where to start? How can enterprise functions like IT, HR, Finance, etc. do more with fewer people? And is it possible to also improve their efficiency and the quality of the support they provide? This session provides a practical roadmap enterprises can follow to build a service management platform that becomes more and more autonomous over time.