AI in ITSM/ITAM: Dispelling hype and unlocking real value

AI shapes industries and workflows these days. But is its full potential utilized in ITSM? Or are we mistaking automation for AI? Join us to delve into AI and ITSM:• The Real Deal vs. Marketing Hype: The true potential of AI in ITSM, separating genuine benefits from mere functionalities.
• AI in the Cloud: Examining how AI integration impacts the ongoing shift of ITSM to the cloud.
• On-Premise Revival: Addressing concerns surrounding AI in ITSM and evaluating the potential shift back to on-premise.
• AI as a Competitive Edge: Recognizing AI not as a marketing buzzword but as a strategic advantage.