Ian is an international thought leadership speaker, specialising in delivering a variety of motivational and inspiring keynotes to help MSP Businesses scale with confidence.

On day 1 of the MSP Show, Ian will be taking the stage at the MSP Theatre between 12-1pm, to deliver the seminar: How to build a high performing technical team

If you want to build that high performing team to help your MSP get to the next level, then this is a session not to miss.

We chatted with Ian ahead of his seminar to find out more about him and his career: 

 1. How did you get into the profession?
After a 25-year career in corporate, where I worked in a variety of Senior Leadership Positions, I was fed up with working for someone else. So, I started my Business Coaching consultancy in 2017, and after a few years decided to focus working with Tech Businesses. After a while I ‘collected’ a few MSPs and IT Support Companies and realised that by specialising in the IT Channel, it would help me become a better coach and get people quicker results, as I understand my target audience, their challenges and how to overcome them.

 2. What do you enjoy most about what you do?
Changing Peoples Lives – simple as that!
I am so grateful to be working with the people I do. From my Business Partner Stuart Warwick, to the (currently) 50 MSP Businesses that we speak to daily, to all the channel experts who are now my friends. The great part is when we see the personal results. Where many “techy” Business Owners lack the confidence to build and run amazing businesses, we give them the tools and tactics so they can become amazing business leaders as well as run successful MSPs. They build confidence to lead teams, sell their services and be experts in their fields!
When you hear that an MSP has doubled their business in the last 2 years, because of something we have helped them with – it gives you goosebumps! Its great!

 3. What advice would you give someone starting out in the industry?
Build a plan on what you want to achieve in your business and personal life, in the next 12 months. Then build a team that will help you achieve that, then break it down into 90-day goals and objectives and be very clear on what the deliverables and outcomes are.

 4. What are the key points you’ll be covering in your seminar session?

I am going to discuss how MPSs can build a high performing tech team. Many owners ‘collect’ people and before long, they wake up and have a team. However they may not be aligned with you.
I will be covering the 5 key principles that will turn tech teams into HIGH PERFORMING tech teams.

 5. What are you looking forward to the most at the MSP Show?
Meeting up with so many amazing MSPs and giving them the tools to go and be a better version of themselves. If everyone walks away with ONE thing from the event that they can implement, then it has been a massive success for us all. I can’t wait!

Meet Ian at SITS, The Service Desk & IT Support Show, on 17-18th April 2024, ExCeL London. You can now register for your free ticket here.